This position is responsible for completing client applications for the federal utility and housing assistance fund. This position is responsible for managing all utility and housing clients and staff communication.
“An Equal Opportunity/Affirmative Action Employer”
JOB CLASSIFICATION: Client Resource Associate
STATUS: Part-Time (20 hours per week)
LOCATION OF WORK: 1699 West Mound Street
POSITION SUMMARY: This position is responsible for completing client applications for the federal utility and housing assistance fund. This position is responsible for managing all utility and housing clients and staff communication. Work requires expertise in attention to detail, customer service, clerical, communication, and an ability to handle multiple functions at one time. This position will have frequent contact with agency personnel, partners, and general public. This position requires an understanding of older adults and disabled individuals along with some knowledge of federal funding. A positive and cooperative image and attitude is crucial for this position. Work performed is under the general supervision of the Customer Service Director.
QUALIFICATIONS: Bachelors of social work degree preferred. Social work graduate student would be considered. Valid Ohio driver’s license. Vehicle available for agency use, proper auto insurance 100,000/300,000 coverage and adequate driving record. One year of customer service experience and data entry experience. Accurate typing of 40 wpm; basic word processing skills using Microsoft Word; basic database skills using Microsoft Excel; in operating office equipment. This employee must have strong customer relations, multi-task skills, and be detailed oriented. Knowledge of social service practices is preferred.